Frequently Asked Questions
Everything you need to know about your FragFlex experience.
Are your fragrances authentic?
Yes, all products sold on FragFlex are 100% authentic and sourced directly from authorized distributors or the perfume houses themselves. We do not sell knock-offs or imitations.
How long will it take to receive my order?
Orders are processed within 24-48 hours. Standard shipping typically takes 3-7 business days depending on your location, while express shipping options are available at checkout.
What is your return policy?
We offer a 30-day return policy for unopened and unused items in their original packaging. Due to hygiene standards, we cannot accept returns on fragrances that have been sprayed or opened.
Do you ship internationally?
Currently, FragFlex ships to the United States, Canada, and select European countries. Shipping rates and delivery times vary by destination and are calculated at checkout.
How should I store my perfume to ensure it lasts?
To preserve the integrity of the scent, store your bottles in a cool, dark place away from direct sunlight and humidity. Avoid keeping fragrances in the bathroom.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.