Returns & Exchanges
At FragFlex, we want you to be completely satisfied with your signature scent, which is why we offer a 30-day return policy for all unused and unopened beauty products. If your fragrance doesn't perfectly match your style, our streamlined exchange process ensures you find the right essence with ease.
Initiate Your Request
Visit our online Returns Portal with your order number and email address to select the items you wish to send back.
Prepare the Package
Securely pack the unopened fragrance in its original designer packaging and place it inside a sturdy shipping box to prevent transit damage.
Attach the Label
Print the prepaid shipping label provided via email and affix it clearly to the outside of your return package.
Receive Your Refund
Once our quality control team inspects the returned item, we will issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing